At Arkhaven, we understand that pre-ordering is the best way to secure many hobby and collectible products. Due to the nature of the hobby industry, pre-orders work a little differently to standard retail purchases. Please read the following information before placing a pre-order.
Distributor Allocations
Many products, including Trading Card Games, miniatures, model kits and collectibles, are supplied to retailers under limited allocations. In many cases, the quantities we receive are significantly lower than the quantities we order.
While we do our best to fulfil every pre-order, all pre-orders remain subject to final distributor allocation and product availability.
If our allocation is reduced, we may need to reduce or cancel some pre-orders. Where this occurs, affected customers will be contacted as soon as reasonably possible.
Pricing
Unless otherwise stated, the price displayed when your pre-order is accepted by Arkhaven is the price you will pay.
Our prices are determined based on a range of factors including wholesale costs, distributor allocations, availability, market demand, exchange rates and general operating costs. Prices may be above or below the manufacturer's Recommended Retail Price (RRP).
Release Dates
Release dates are supplied by manufacturers and distributors and are subject to change without notice.
Where release dates change, we will dispatch orders once stock becomes available.
Product Information
Images, descriptions, specifications and packaging are provided for reference only and may change prior to release.
Products may appear on our website before pricing or final allocations have been confirmed. Items displayed as Coming Soon, Notify Me, or similar are not available for purchase until activated by Arkhaven.
Quantity Limits
To give as many customers as possible access to limited products, Arkhaven may apply purchase limits to selected items.
We reserve the right to cancel or adjust orders where multiple accounts, duplicate orders, or other methods are used to circumvent these limits.
Fraud, Bots & Unfair Purchasing
We are committed to providing customers with a fair opportunity to purchase limited products.
Where we reasonably believe orders have been placed using automated purchasing tools (bots), fraudulent methods, or other attempts to gain an unfair purchasing advantage, we reserve the right to investigate, reduce quantities, or cancel those orders.
Listing, Pricing & Administrative Errors
Despite our best efforts, mistakes can occasionally occur.
If a product is accidentally listed with incorrect pricing, incorrect availability, technical errors, or administrative errors, we reserve the right to correct the error, withdraw the product from sale, or cancel affected orders where permitted by Australian Consumer Law.
Where possible, affected customers will be notified promptly.
Payment
Payment processing may vary depending on the product and payment method selected.
Where payment has been authorised prior to dispatch and a pre-order cannot be fulfilled, any payment received will be refunded using the original payment method.
Communication
If there are significant changes to your pre-order, including allocation changes, delays or cancellations, we will make every reasonable effort to notify you using the contact details provided with your order.
Questions
If you have any questions regarding a pre-order before placing your order, please contact us. We're always happy to explain how allocations, release schedules and pre-orders work.